Frequently Asked Questions
Everything you need to know about your new favorite wheels.
How do I find the right size for my Heelys?
Heelys generally fit true to size, but we recommend checking our size chart for specific measurements. If you are between sizes, we suggest sizing up for a more comfortable fit.
Can I wear my Heelys as regular sneakers?
Yes! All Heelys come with a tool to remove the wheels. Once the wheels are removed and the heel plugs are inserted, they function just like standard fashion sneakers.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that wheels and tools must be included in the return to receive a full refund.
How long does shipping take?
Standard shipping usually takes 5-7 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
Are Heelys safe for beginners?
Absolutely. We recommend that all new skaters wear protective gear, including helmets and pads, and practice on flat, smooth surfaces while learning to balance.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna.